The Digicall Group has been delivering world-class outsourced and incident management services to our valued clients across diverse industries, globally, since 2003.
Our offering embraces two similar and interconnected disciplines, and everything we do is enabled, integrated, and improved by our best-in-class technologies, our specialised and automated business systems, and our outstanding people.
Business process management (BPM)
Systems-driven and tech-enabled services involving end-to-end solutions to clients’ more complex problems.
Business process outsourcing (BPO)
Traditional outsourced services in a contact centre environment, where people engage in repetitive actions to sell products and solve high-frequency events on behalf of clients.
We are an international group, operating in South Africa, the United Kingdom, Australia
Our global footprint
Our services
BPM
Business process management
BPO
Business process outsourcing
VM
Value multipliers
- Claims and incident management
- Customer care services and satisfaction index
- Assistance and emergency services
- Emergency hotlines
- Automotive OEM services
- Customer services
- Customer acquisition
- External debt collection
- Early-arrears collection
- Whistleblowing hotline services
- Human capital services
- Quality assurance
- Digital enablement
- Analytics and business intelligence services
- Digicall transport
solutions - Glass services